Indah Water Portal

Charges
Sewerage Charges • Government • Commercial • Industrial • Domestic • Customer Definition • Government Review
Joint Billing
Joint Billing for W.P Labuan Joint Billing for Terengganu Joint Billing FAQ
Services
Individual Septic Tank • Individual Septic Tank • What Happens In Your Septic Tank • Desludging Service • Why Is Scheduled Desludging Important Connected Services • Connected Services • Sewerage System • Sewerage Pipes Connection • Broken Pipes
Responsive Services (Optional)
Responsive Desludging Services Clearing of Blockage Sludge Acceptance Fee
Sludge Treatment
Sludge Treatment Sludge Cycle
Refurbishment
Account Balance
Account Statement
Payment Method
ebill
Pay Bill
Mobile App
FAQ
Government, Commercial and Industrial Customers Domestic Customer Legal Matters FAQ on GST

Services

There are mainly two types of sewerage systems/services in Malaysia. The premises' sewerage systems are either connected to a public sewage treatment plant or have an individual septic tank.

IWK is mainly responsible for operating and maintaining the public sewage treatment plants and network of underground sewerage pipelines.

The services are rendered through the company's 21 Unit Offices/Customer Service Centres located throughout the country, except Johor Bahru, Kelantan, Sabah and Sarawak. Customers can also pay their Sewerage Services Bills at these centres.